The Best Customer Service

supportAt Doctor Multimedia, customer service is our #1 priority. We believe that every client of ours deserves direct, individualized attention to their practice’s needs, and that’s exactly what we strive for.

Whether you have changes to your website, social media requests, or if you just want to talk about your web presence, Doctor Multimedia is there for you 24 hours a day. And we really mean that, your calls and emails will always be responded to promptly, even after normal business hours are long over. There is no other veterinary marketing company out there that can offer the same level of customer service, and we take pride in that.

Your website and social media are extensions of your clinic, so you should always feel like you are in control of them. So many veterinarians feel like their websites are out of their hands, and they have to jump through hoops to make the changes and edits they want. Our customer service gives you back that control.

We hang our hats on customer service because we realize how important our customers are. Don’t waste your time with companies that sign you up and never talk to you again. Doctor Multimedia stays engaged with our clients and always opens the line of communication so that you feel your needs are being taken care of.

Call us today at 1-800-605-6987 to learn more about our unparalleled customer service and what Doctor Multimedia can do for your practice.

Online Reviews are Vital to Optometrists

powerfullWith the prevalence of online review websites on the internet, having positive reviews can make or break your office. Great optometrists can have their reputations damaged by just a few bad reviews, whether they are accurate or not. More and more people are relying on online reviews to make their consumer choices, and they often form a client’s first impression of your office.

So you can see why online reviews are critical to the health of your business, but what can you do about it? There are so many websites with reviews like Yelp, Google, Facebook, or Angie’s List, that it can be overwhelming to try to keep track of all of them. And very few people working in optometry offices have the spare time to manage all of those websites.

For many eye care professionals, it seems like an impossible task that is often ignored because it is so daunting. But that’s where Doctor Multimedia comes in! We offer the tools to allow your clinic to not only manage ALL of your reviews across the web, but also respond to them in one centralized location. You can also be alerted of new reviews, so that you can respond quickly to negative reviews and help set the record straight before misinformation spreads.

But we go a step further, providing campaigns to get happy clients to leave reviews so that your review pages reflect the true satisfaction level of your clients. Often times happy clients are ready and willing to leave their feedback, and we create an effective means for them to do so!

The world of online reviews can seem overwhelming, and many offices lose business because their online reputation is too difficult to manage. Doctor Multimedia can put you in control of your reputation — we give you the power to fight bad reviews!

Contact us today at 1-800-679-0197 to learn more about our Review Tracking tools or our optometry websites, or if you have any questions about how Doctor Multimedia can enhance your optometry office.

Provide Engaging Patient Education

Educating your patients about their dental health is one of the most important ways dental health professionals help people. But that’s easier said than done! People have very short attention spans and are often not motivated to learn about dental care.

That’s where Doctor Multimedia comes in. We can offer you exciting and interesting educational tools to help catch your patients’ attention and communicate important information.

Chances are that you are extremely busy with your responsibilities, so creating artistic designs like the one below is not something that many dental health professionals have time to do. That’s why Doctor Multimedia does the work for you!

Give us a call today at 1-800-679-0554 for a free consultation. We can help you with any and all of your web and marketing needs!

dental-care-tips

What Does Your Website Say About You?

dynamic_screenshotAs an eye care professional, you understand the role that first impressions can make on your clients. And that extends beyond your physical location, as most people are now finding businesses via their computers and mobile devices.

So what kind of first impression does your website make?

Considering that eye wear has become intertwined with fashion, clients are increasingly looking for elegance, style, and aesthetics. This is exactly what you want your website to portray to potential clients searching the internet for the services you provide.

If your website doesn’t immediately impart those things on the viewer, you are putting your business at a disadvantage. No matter how great your employees and services are, having a website that doesn’t reflect the same quality means you are losing the battle of the first impression. If your website doesn’t immediately evoke a sense of elegance and high quality, potential clients will likely seek out one that does.

Unfortunately, most eye care professionals are far too busy or lack the design skills to transform their website into something beautiful and eye-catching (like the frames you provide your clients with!).

That’s where Doctor Multimedia comes in. We offer the most elegantly designed websites in the industry, which also provide powerful functionality for your clients and your administration.

We would be happy to speak with you today and solve any and all problems you might be experiencing with your website. Call us today at 1-800-679-0197 for a free consultation.

The Value of a Powerful Social Media Solution

This kitten was removed from within a pet owner's car
This kitten was removed from within a car with help from social media.

Social media is about more than just likes, shares, and page views. There are real world implications of having a truly powerful social media solution like Doctor Multimedia provides.

Take this example of a Doctor Multimedia client who was contacted via facebook after closing. A pet owner in their community encountered a cat that crawled inside the dashboard of her car.

While still at a parking lot, this pet owner contacted the local animal hospital via facebook asking for help with the situation. Within minutes, the Doctor Multimedia Facebook team not only responded and alerted the hospital, but was also able to get the pet owner in touch with a local fire department so that the cat could be safely extracted.

Fortunately, the fire department was able to remove the cat unharmed.

Keep in mind that all of this happened while the hospital was closed and no employees were available. Yet Doctor Multimedia’s social media team was able to communicate with the pet owner, creating a hospital-client relationship while also potentially saving a cat’s life.

Can your social media do the same for your hospital? Contact us today at 1-800-605-6987 to learn more about how Doctor Multimedia can help you.

Does Your Hospital Blog?

swiss-shepherd-dog-354526 620x400Blogging is one of the most effective tools your hospital can use to grow your online presence. Unfortunately, most animal health professionals simply don’t have the time to create blog content with all of their clinic responsibilities.

That’s where Doctor Multimedia comes in. We provide blogging services for veterinarians that educate and engage their clients. We can provide a broad range of topics that your clients will enjoy, but will also help your hospital’s presence in the search rankings.

Call us at 1-800-605-6987 today to learn more about our blogging services and for a free consultation. Take a look at one of our blogs below:

At Home Dental Care For Dogs and Cats Between Vet Visits

​One of the best things that a pet owner can do to prevent oral diseases in their dogs and cats is to provide regular in-home care between vet visits. Simply put, dogs and cats that receive regular dental care at home rarely have problems once they go to the vet. Brushing of dog’s or cat’s teeth, gums, and tongue takes only a few minutes each day. It’s a small investment that has returns of health and lower veterinarian bills.

Periodontal disease is an infection of the gums due to plaque buildup. When a dog or cat eats their food, especially wet food, a film of bacteria tends to propagate along the gum line. This bacteria attaches to the teeth, hardening over time. The bacteria die and calcify, creating a hard substance called tartar. Just like human plaque, this buildup can accumulate, leading to bad breath, discolored gum lines, as well as threatening the health of the actual teeth. If left to spread, the plaque can cause feline or canine gingivitis, an inflammation of the gums. This is when a vet comes in and professionally cleans the teeth, in the hopes of managing any infection. Sometimes an infection occurs around the base of a tooth, requiring surgery or the removal of teeth. In advanced stages of periodontal disease, the tissue around the teeth, and the sockets are exposed. At this stage, your pet will typically be in excruciating pain as the tooth becomes uncomfortable and loose.

​It is recommended that your veterinarian evaluates your growing puppy’s and kitten’s teeth on a regular basis to circumvent any problems when it comes to baby teeth, the formation of extra teeth, or the possibility of missing teeth altogether, which is an occurrence with certain breeds. Once your cat and dog are well into their adult years, your veterinarian should check for developmental problems and the accumulation of plaque buildup. Most of these examinations are done while the cat and dog are awake, but more strenuous examinations may require temporary anesthesia to sedate the animal.

What You Can Do As a Dog and Cat Owner
Brush your dog’s or cat’s teeth on a regular basis. It is recommended that you start brushing your pet’s teeth at a young age, so they can become accustomed to the sensation. Even though the biofilm on the teeth may not be visible at first, like the telltale signs of yellow plaque, biofilm still has a distinct smell to it. Use a small toothbrush that is designed for your pet’s mouth. Sometimes a human toothbrush may be too rough on a dog or cat’s oral cavity, but many have found success in using a small toothbrush with soft bristles, usually those designed for children. You can also offer a toy or treat on a regular basis to reduce the chance of plaque buildup. Certain toys encourage “mouthing,” with teeth being brushed by the physical action of the tooth rubbing against a toy. Some dog treats help scrape off existing plaque, as well as massage the gums.

Do not use human toothpaste under any circumstance on your cat or dog. The chemicals in human toothpaste aren’t agreeable to the biodiversity in your pet’s mouth, exasperating the problem of bad breath. Also certain ingredients in toothpaste can cause an allergic reaction or death. Human toothpaste is simply too abrasive for most animals. Special dog formulated and cat formulated toothpaste aid in the removal of bacteria while freshening the breath. There are also tongue scrapers designed for your pets – however, it is recommended that you allow your veterinarian to take care of removing active plaque on the tooth and gumline. Tongue scrapers are designed to scrape the plaque buildup on the gum line, however, it can potentially puncture your pet’s gum line, especially if they are particularly feisty.

Make sure to always offer fresh water every day. Bacteria thrives in moist and wet conditions, making your pet’s water bowl the perfect breeding ground. There are certain solutions that you can also put into the water to help freshen your pet’s breath, however, your dog or cat may not agree with its taste. Gum health for dogs at home tends to be a bit easier to manage, since most dogs like to naturally chew on things. Dental toys and treats can help alleviate chronic problems as a dog chews on them all day.

For a quick cleanup, you can use pads or wipes to cleanse the gum line. This is particularly effective for feisty cats who may not want to stay put during a complete toothbrushing session. Wiping their teeth and gum line will remove food particles that can worsen biofilm and plaque buildup. Most of these gauze and pads are fixed on your finger, allowing you to easily wipe the gum line.

Remember to introduce toothbrushing to your pet slowly, especially if you haven’t introduced toothbrushing to them at an early age. The key is to be slow, consistent, and increase toothbrushing sessions by small increments. At first you may only be able to swipe a couple of teeth before your dog or cat become tiresome, but after time they will be open to it, even enjoying the toothbrushing sensation.

CDA San Francisco 2016 Has Begun!

Screen Shot 2016-09-08 at 2.00.39 PMThe Annual CDA Presents gathering is off to the races and we are very excited to be in San Francisco with dental health professionals from across the globe. As one of the premier conferences in the country, CDA San Francisco provides great continuing education, invaluable networking opportunities, and an incredible location.

We also encourage you to check out the Exhibit Hall, where you’ll find a variety of products and services that can give enhance your office in countless ways. We know you’ll be busy with all the conference has to offer, but you won’t want to miss this year’s slate of exhibitors!

You can find us at Booths 740 & 1642, we’d be happy to speak with you about your office’s website and online presence. If you or your colleagues need any help with your website, social media, online reviews, or marketing, Doctor Multimedia has solutions that can take your practice to the next level. If you have any questions, feel free to call us at 1-800-679-0554 for a free consultation.

We love meeting and talking with dental health professionals from all around the world, and we are excited to be at CDA San Francisco again this year!

CVC Kansas City!

kc-logoAre you excited for CVC Kansas City? We are happy to once again be at one of the best veterinary conferences of the year. CVC KC is unlike other conferences, promising an unconventional, attendee-centric approach to veterinary continuing education conventions.

As always, we know that you will be busy and your time will be spread thin. That’s why we are so appreciative and eager to talk to you about your clinic’s web presence! If you need help with your website, social media, mobile website or a custom app, stop by booth #727 or #1511 and chat with us!

Every clinic needs an App. But it’s not easy to create one, which is why most clinics don’t have one. They’re hard to build from the ground up, and it can be a hassle to work with the developers. But Doctor Multimedia offers clients an App with all the convenience that goes with it.

We also offer mobile websites to enhance your clients’ experience. No matter where you are or where your clients are, they are in direct contact with your animal hospital. That’s an advantage that competitors will never enjoy.

Here are the exhibit hall hours:

EXHIBIT HALL HOURS:
Saturday, August 27: 10:00 AM – 6:45 PM
Sunday, August 28: 9:00 AM – 5:00 PM
Monday, August 29: 9:00 AM – 2:00 PM

See You in San Antonio – AVMA 2016

Screen Shot 2016-08-03 at 6.16.52 PMWe are ready for another great veterinary gathering, this time in San Antonio for the 2016 American Veterinary Medical Association Convention! For nearly 150 years, the AVMA has held conventions across North America that bring veterinary health professionals together.

With the 2016 convention taking place in beautiful San Antonio, Texas, we know you are sure to have a good time enjoying all the city has to offer. And with many opportunities for continuing education and engaging speakers, we know your time will be spread thin. But we encourage you to check out the Exhibit Hall! The floor will be packed with exciting products and services that can improve your veterinary clinic.

If you or your colleagues need help with your website, social media, or anything internet-related, just stop by Booth #463 or #765. We would be happy to speak with you and answer any questions you might have.

We also provide animal hospitals with custom Apps and beautifully designed mobile websites! Stay ahead of your competition by capitalizing on the growing number of clients finding you through smartphones and mobile devices.

You can also feel free to call us at 1-800-605-6987 for a free consultation.

Veterinarians Beware! Domain Name Scam

slideVeterinarians and practice managers should be aware of a scam that is targeting many businesses, including animal hospitals. You may have received a notification in the mail informing you that your website domain name is expired and needs renewing from a company named iDNS (Internet Domain Name Services). The notification may seem like it is coming from your current domain provider, reminding you to make a payment to renew your service.

However, this notification actually transfers ownership of the domain name to iDNS, at which point they begin to charge you higher rates. The wording of the notification can be confusing to people, potentially misleading them into believing they are making a payment to their current domain provider when they are actually switching to a new provider.

If you receive one of these notifications, you can ignore it. Typically your domain name provider will communicate with you via email rather than the postal service. If you have any questions about your domain name, contact your registrar directly.

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